Returns & Refunds Policy

At Casavees, we want you to feel confident shopping with us. If something isn't right with your order, we're here to help. Please review our Refund & Returns Policy below for information about returns, refunds, and damaged or incorrect items.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided the item is unused, in its original condition, and includes its original packaging where applicable.

To be eligible for a return, items must not show signs of use, damage caused after delivery, or alteration by the customer. Certain items may be excluded from returns where permitted by applicable law. Any exclusions will be communicated clearly.

Important: The 30-day return period must be confirmed by Casavees before this policy is published.

2. How to Request a Return

To request a return, please contact us through our Contact Us page and include:

Your order number.
The name of the item you wish to return.
The reason for your return.
Clear photos, if the item arrived damaged, defective, or incorrect.

Please wait for return instructions before sending any item back. Returns sent without prior authorization may experience delays.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Include your order number, a brief explanation of the issue, and photos of the item and packaging where appropriate. We will review your request and work with you on an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.

You will not be required to pay return shipping for an item confirmed to have arrived damaged, defective, or incorrect, subject to applicable law.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. The time it takes for the funds to appear may depend on your bank or payment provider.

Any applicable refund amount and deductions, if permitted, will be explained to you before the refund is finalized.

5. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated by Casavees or required by applicable law.

If an item arrives damaged, defective, or incorrect, Casavees will cover reasonable return shipping costs where applicable.

Original shipping fees may not be refundable for change-of-mind returns, except where required by law or where Casavees confirms otherwise.

6. Exchanges

If you would like to exchange an item, please contact us first. Exchanges depend on product availability. If an exchange is not possible, we can explain the available return and refund options.

7. Missing or Delayed Orders

If your order has not arrived within the estimated delivery window, please contact us with your order number. We will review the available tracking information and help determine the next steps.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed or shipped. If an order cannot be canceled, you may be able to request a return in accordance with this policy and applicable law.

9. Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws. Where the law provides stronger protections, those legal rights will apply.