Shipping Policy
At Casavees, we want your shopping experience to be simple and enjoyable from checkout to delivery. This policy explains how we process, ship, and deliver your orders.
1. Order Processing
Orders are processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, and supplier requirements. Processing time is separate from shipping time.
During busy shopping periods, including Halloween, Thanksgiving, Christmas, and other holidays, processing may take longer than usual. We appreciate your patience and understanding.
2. Shipping Destinations
Casavees ships to the destinations currently supported by our store and shipping partners.
Available shipping destinations and options will be displayed at checkout. If your address is not accepted during checkout, we may not currently be able to deliver to that location.
3. Shipping Costs
Shipping costs are calculated based on the shipping option, destination, order details, and any applicable promotions.
The available shipping methods and applicable charges will be displayed at checkout before you complete your purchase.
If free shipping promotions are offered, their eligibility requirements will be clearly stated.
4. Estimated Delivery Times
Delivery times vary depending on the product, destination, shipping method, supplier, and carrier.
Any available estimated delivery windows will be displayed at checkout or communicated in your order or shipping confirmation.
Please note that delivery estimates are not guaranteed dates. Delays may occur because of carrier disruptions, severe weather, customs processing, high seasonal demand, or other circumstances outside our reasonable control.
For time-sensitive purchases, especially seasonal and holiday decorations, we recommend ordering early and reviewing the available delivery estimates before checkout.
5. Order Confirmation and Tracking
After placing an order, you should receive an order confirmation by email.
When tracking is available, tracking information will be provided after your order ships. Please allow some time for the carrier's tracking system to update after receiving your tracking details.
If you have not received your confirmation or tracking information, please check your spam or promotions folder before contacting us.
6. Multiple Shipments
Some orders may arrive in separate packages if items are fulfilled by different suppliers or shipped from different locations.
If your order contains multiple products and only some have arrived, please check your shipping confirmations and tracking details for updates on the remaining items.
7. Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, contact us as soon as possible. We will try to help, but address changes may not be possible once an order has been processed or shipped.
Casavees cannot guarantee delivery to an incorrect address supplied during checkout.
8. Delayed, Missing, or Lost Packages
If your order has not arrived within the estimated delivery window, please contact us with your order number and any available tracking information.
We will review the available details and help determine the next steps. If a package appears lost or tracking has stopped updating, we may need to coordinate with the shipping carrier or fulfillment partner.
Your rights under applicable consumer protection laws remain unaffected by this policy.
9. Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include your order number, a description of the issue, and clear photos of the item and packaging where appropriate. We will review your request and explain the available resolution in accordance with our Refund & Returns Policy and applicable law.
10. Customs, Duties, and Import Fees
For international orders, customs duties, import taxes, or other charges may apply depending on the destination and applicable regulations.
Where such charges are not collected at checkout, the customer may be responsible for paying them, subject to applicable law and the shipping terms presented at purchase.
Please check your local customs requirements before placing an international order.
11. Holiday and Seasonal Orders
Casavees offers seasonal décor and products designed to help make your home special throughout the year.
During busy periods, including Halloween, Thanksgiving, and Christmas, order volumes and carrier demand may increase. We encourage customers to order early and review delivery estimates carefully.
We cannot guarantee arrival before a particular holiday unless a specific delivery commitment is expressly provided at checkout.
12. Contact Us
If you have questions about shipping or delivery, please contact us through the Contact Us page on our website.
To help us assist you more quickly, include your order number and the email address used when placing your order.
Thank you for choosing Casavees. We appreciate your business and look forward to helping you make your home feel special.
Casavees — Little Details, Beautifully Lived.